jjcom is committed to protecting your personal data. This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and the rights you hold over your own data.
Registration details, identity verification documents, transaction records, device and usage data, and communications you send us. We collect only what is necessary for the purposes described in this Policy.
To operate your account, verify your identity, process transactions, comply with legal and AML obligations, prevent fraud and, where you consent, send you relevant promotional communications.
Trusted third-party service providers (payment processors, KYC verification providers, fraud-prevention services) and regulatory or law-enforcement bodies where legally required. We never sell your data.
TLS/SSL encryption for all data in transit, encrypted storage for sensitive data at rest, access controls limiting staff data access to a need-to-know basis, and regular security assessments.
You have the right to access, correct, delete, restrict, port and object to the processing of your personal data. You may also withdraw consent for optional processing at any time.
We retain your data only as long as necessary for the purpose it was collected and as required by applicable law. Account data is typically retained for a period after account closure in line with AML obligations.
This Privacy Policy (hereinafter "Policy") describes how jjcom (hereinafter "jjcom", "we", "us" or "our"), accessible at jjcom.cam, collects, uses, stores, shares and protects the personal data of individuals (hereinafter "User", "Player" or "you") who visit, register on or otherwise interact with the Platform.
We take data protection seriously. This Policy is written in plain English to ensure that Players from Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar and elsewhere can understand how their information is handled, without needing a legal background to interpret it.
By registering an account or using the Platform, you acknowledge that you have read and understood this Policy. Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.
This Policy should be read alongside our Terms & Conditions and Responsible Gambling Policy.
In this Policy, the following terms have the meanings set out below:
jjcom, operating through the domain jjcom.cam, acts as the Data Controller in respect of all personal data collected from Players through the Platform. The Data Controller is responsible for determining how and why your personal data is processed, and for ensuring that processing is carried out lawfully, fairly and transparently.
For all data-related queries, rights requests and complaints, please contact our Data Protection contact via the details provided in Section 16 of this Policy.
We collect personal data through several channels. The categories of data we collect, and the circumstances of collection, are set out below:
4.1 Registration Data
When you create an Account, we collect the information you provide, including: full legal name, date of birth, residential address, email address, phone number and any username or password you create. This data is required to open and operate your Account.
4.2 KYC and Identity Verification Data
To comply with our anti-money laundering obligations and to verify your identity and age, we collect copies of identity documents (such as your National Identity Card / CNIC, passport or driving licence), proof of address documents, and payment method verification documents. Providing these documents is a condition of accessing full withdrawal functionality on the Platform.
4.3 Financial and Transaction Data
We record all deposits, withdrawals, bets, wagers, game sessions and bonus transactions associated with your Account. Payment method references — such as the partial number of a bank account or the mobile number associated with an Easypaisa or JazzCash wallet — are recorded for transaction-matching and fraud-prevention purposes. We do not store full card numbers or wallet credentials.
4.4 Technical and Device Data
When you access the Platform, we automatically collect technical data including: your IP address, device type and operating system, browser type and version, referring URL, pages visited, session duration, and geolocation data at the country and city level. This data is used for security monitoring, fraud detection and platform optimisation.
4.5 Communications Data
If you contact our support team, use live chat or submit a query via email, we retain a record of your communications for customer-service quality, training and dispute-resolution purposes.
4.6 Marketing Preference Data
Where you opt in to promotional communications, we record your consent and preferences so that we may send you relevant offers. You may withdraw your marketing consent at any time by updating your Account settings or contacting support.
We process your personal data only where we have a lawful basis to do so. The applicable legal bases are:
jjcom uses your personal data for the following purposes:
We do not use your personal data for automated decision-making that produces significant legal effects on you without human oversight, except where required by law.
jjcom does not sell your personal data to third parties. We share data only in the circumstances set out below, and only to the extent necessary for each stated purpose:
Your personal data may be transferred to and processed in countries outside your country of residence, including countries that may not offer the same level of data-protection law as your home jurisdiction. Where such transfers occur, jjcom ensures appropriate safeguards are in place, which may include:
By using the Platform, you acknowledge that your data may be processed internationally and consent to such transfer where it is based on consent as the lawful basis.
We retain personal data for as long as is necessary to fulfil the purpose for which it was collected and to comply with our legal obligations. The general retention principles we apply are:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to an individual.
jjcom uses cookies and similar tracking technologies (such as local storage and session tokens) to operate the Platform, remember your preferences and understand how the Platform is used. The categories of cookies we use are described below.
For optional cookies, your consent is sought via the cookie preference banner displayed on your first visit to the Platform. You may update your preferences at any time through your Account settings or browser controls. Note that disabling certain cookies may affect Platform functionality.
Subject to applicable data-protection law and certain legal exceptions, you have the following rights in respect of your personal data held by jjcom:
Request a copy of the personal data we hold about you, including details of how it is processed and with whom it is shared.
Request correction of inaccurate or incomplete personal data held about you. You may also update certain details directly through your Account dashboard.
Request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to our legal retention obligations.
Request that we restrict processing of your data — for example, while you contest its accuracy — so that it is stored but not actively used.
Request a copy of data you provided to us in a structured, commonly used and machine-readable format, where processing is based on consent or contract performance.
Object to processing based on our legitimate interests, including profiling for direct marketing purposes. We will cease such processing unless compelling legitimate grounds override your interests.
To exercise any of these rights, please submit a written request to [email protected] with sufficient information to identify your Account and specify the right you wish to exercise. We will respond within a reasonable timeframe, and no later than one month from receipt of your request, subject to any legally permitted extension.
jjcom implements appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure and unauthorised access. Measures in place include:
Whilst we take all reasonable steps to protect your data, no internet transmission is completely secure. You are also responsible for maintaining the security of your own Account credentials and for notifying us immediately at [email protected] if you suspect any unauthorised access to your Account.
The Platform is strictly for individuals aged 18 and above, or the higher minimum age required by the operator's licence jurisdiction. jjcom does not knowingly collect personal data from individuals below the applicable minimum age.
If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated Account. If you believe a minor has registered on the Platform, please notify us immediately at [email protected] so that we can take appropriate action.
Age verification is conducted as part of the KYC process. Players are required to confirm their date of birth at registration and may be asked to provide documentary proof of age at any stage of the Account lifecycle.
The Platform may, from time to time, contain references to third-party services, payment providers or information resources. This Policy applies only to data processed by jjcom through the Platform. We are not responsible for the privacy practices of third-party websites or services, and we encourage you to review the privacy policies of any third party before providing personal data to them.
References to Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank, Bank Alfalah or other payment-related services on the Platform are for payment-context purposes only. Their respective privacy policies govern how those providers handle your data when you transact through their platforms.
jjcom reserves the right to update or amend this Privacy Policy at any time. Material changes — for example, changes to the categories of data we collect, the purposes for which we use it, or new data-sharing arrangements — will be communicated to registered Players via the email address on file or via a prominent notice on the Platform before the changes take effect.
The "Effective Date" shown at the top of this Policy reflects the date of the most recent revision. We encourage you to review this Policy periodically. Continued use of the Platform after the effective date of any amendment constitutes acceptance of the revised Policy.
If you have any questions about this Privacy Policy, wish to exercise a data subject right, or have concerns about how your personal data has been handled, please contact us:
Email: [email protected]
Subject Line: Privacy Request — [Your Account Email]
Languages: English (primary); Urdu available on request
Response Time: We acknowledge requests within 48 hours and respond in full within 30 days
If you are not satisfied with our response to a data-related complaint, you have the right to escalate the matter to the relevant data-protection supervisory authority in the jurisdiction governing this Platform. Details of the applicable authority are available on request.
Note: Players accessing the Platform from Pakistan should be aware that Pakistani data-protection law and judicial remedies may not be applicable to jjcom's operations. jjcom does not submit to the jurisdiction of Pakistani regulatory authorities in respect of data-protection matters. This does not affect your rights under the law of the jurisdiction governing this Platform.
Our support team handles all privacy requests in plain English. Whether you need a copy of your data, want to update your marketing preferences or have a concern you would like us to investigate, we are available around the clock.
🔞 Adults 18+ only — or the higher minimum required by the operator/licence jurisdiction. Local laws may restrict gambling. Play responsibly.